STANDARDIZED WORKSTATIONS, Customer Service Centers, AT&T Communications

SITE CONDITIONS

Study existing Customer Service Center workstations at San Francisco, Oakland, Laguna Hills and Denver. Develop new standardized workstations to be used nationally.

 

PROGRAM REQUIREMENTS

Develop workstation designs that optimize conflicting requirements for communication between team members and for absorption of distracting ambient sound. Develop workstation designs that accommodate up to three terminals.

  

CLIENT EXPECTATIONS

Promote User satisfaction with their workstations. Foster sense of team effort in order to increase productivity and improve morale.

  

SERVICES RENDERED 

Consulting Study & Report

The study analyzed the following
workstation components:

  • Panel Types

  • Panel Heights

  • Worksurface Types

  • Worksurface Depths

  • Worksurface Lengths

  • Worksurface Heights

  • Corner Worksurfaces

  • Keyboard Shelves

  • Pedestal Storage

  • Overhead Storage

  • Task Lighting

  • Tack Surface

  • Operator Chairs